Terms of Service

1. Beta

The Service is in beta and available by invitation. Features, limits and prices may change. We work to keep it available and your data safe, but we don't promise any particular uptime, and the Service has no service-level agreement.

2. Your account

• Keep your API keys secret. Anyone with your key can act as you, and you are responsible for activity under your account.
• Tell us right away at hello@froog.tech if you think a key has leaked; we'll revoke it.
• You must be at least 18 and able to enter into a contract.

3. Your content

Everything you put in or produce in your sandboxes (code, files, data, output) is yours. You give us only the rights we need to run the Service for you: to store it, copy it as snapshots, and transmit it at your request. We don't look at the contents of your sandboxes, except where needed to investigate abuse, comply with the law, or when you ask us to help.

You are responsible for your content and for having the rights to use it, including software and data your agents download or create.

4. Acceptable use

Follow the Acceptable Use Policy. Sandboxes have public IP addresses on our hosting provider's network, so abuse from your sandbox affects us and other customers. We may stop or suspend sandboxes that violate it, as described there.

5. Fees and billing

• Prices are listed on the pricing page and in the docs, in US dollars. Prices exclude taxes, which you pay where they apply. Payments are processed by Stripe.
• You need a monthly plan to start sandboxes. Stripe charges the plan to your payment method in advance at the start of each billing period. The plan's full amount is usage you can spend in that period. Usage you don't spend expires at the end of the period and doesn't carry over or get refunded.
• Running sandboxes are billed per second while they run, at the rates on the pricing page. Saved snapshots past those included in your plan are billed per day. The usage shown by froog usage is what we bill.
• Usage past your plan is paid from your wallet, a prepaid balance. Wallet payments and automatic top-ups you turn on are charged to your payment method when you make them or when the top-up runs. Wallet balances are not refundable, except where the law requires. We may refund at our discretion.
• If your plan's usage and your wallet both run out, new sandboxes can't start, and running sandboxes are stopped after a 24-hour grace period, or sooner if the amount owed passes your plan's monthly price. Stopped sandboxes keep their disks. You owe the usage incurred during the grace period, and it's taken from your next wallet payment.
• Plan changes take effect at once. An upgrade is charged for the difference over the rest of the billing period, and that amount is added to your usage for the period. If you cancel, your plan stays until the end of the period you paid for, and then ends.
• The free trial lasts 7 days from your first plan and includes up to 25 hours of running time. You need a payment method to start it, and nothing is charged during it. When the trial ends, or when you end it early, your plan is charged and renews monthly until you cancel. One trial per account.
• We'll give you at least 30 days' notice by email before raising prices.

6. Your own Hetzner project

If you connect your own Hetzner Cloud project, sandboxes are created in that project. Hetzner bills you directly for those servers, snapshots and traffic under your agreement with Hetzner, and you are responsible for those charges; we charge only our platform fee. We use your API token only to create, manage and delete the servers and snapshots that froog manages for you. You can revoke the token at any time in the Hetzner Console.

7. Data, backups and deletion

Snapshots let you recover a sandbox, but they are not a backup service: keep copies of anything important outside froog. A stopped sandbox keeps its disk for 14 days; after that its automatic snapshots are deleted (saved snapshots stay until you delete them). When you delete a sandbox, its server and snapshots are deleted and can't be recovered. When your account closes, we delete your remaining sandboxes and snapshots within 30 days.

8. Suspension and termination

You can stop using the Service and ask us to close your account at any time. We may suspend or close your account if you breach these terms, don't pay, or create a risk for the Service, our providers or others. Where we reasonably can, we'll warn you first and give you a chance to fix the problem and copy your data out. We may also end the Service as a whole with 30 days' notice.

9. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the extent the law allows: we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data; and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. These limits don't apply to liability that can't be limited by law.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your content or from your use of the Service in breach of these terms or the law.

12. Changes to these terms

We may update these terms. For material changes we'll email you at least 30 days before they take effect. If you keep using the Service after that, the new terms apply.

13. Governing law

These terms are governed by the laws of the State of Colorado, USA, and disputes go to the courts of the City and County of Denver, Colorado, unless the law of your country requires otherwise.

14. Contact

Froog LLC, 1500 N Grant St #12477, Denver, CO 80203, USA. Email hello@froog.tech.